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Frequently asked questions
Reservations,Cancellations,& Payments
Kimono Rental
Photography
Steps in renting a kimono
- 01Please submit the reservation form through the reservation page on our website.
- 02To change the contents of your reservation or to cancel it, please call us at 080-3107-1500 or send an e-mail to drmtruelement@gmail.com
- 03Cancellations made two days in advance will not result in a cancellation fee. However, please be aware that if you cancel after 13:00 on the day before your scheduled visit or on the day itself, you will be charged 100% of the regular fee. If you call us before 13:00 the day before of your reservation you will not be charged. To change the contents of your reservation or to cancel it, please call us at 080-3107-1500 or send an e-mail to drmtruelement@gmail.com
- 04Please try to book online with a credit card. However, if you can not ,you may pay at the store but we only accept cash.
- 05Kimono rental Hair, makeup, and renting other accessories are not included in the set so you will have to purchase these separately. Photoshoot Up to 2 people can be photographed with the photography plans. Every other person will be an additional 3,000 yen Transportation will be paid for by the customer.
- 06Yes. Please reserve the date and time of your visit by using a reservation form on our site or by calling us at least one day before. We do accept same day reservations if there is an opening; but if possible, we prefer to have our customers make reservations at least a day before.
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