SHIPPING
&
PAYMENT
Shipping & Delivery
IMPORTANT: Due to recent invents throughout the world, shipping has been very unpredictable. We are trying to make shipping as smooth as possible but sometimes it’s beyond our control. Please be aware of this before purchasing your product.
Shipping products from Japan changes all the time so please contact us before purchasing if you would like to know the latest information.
*Every month changes
International
Free Shipping (*tracking may not be available to certain countries )
■Shipping Courier
Japan Postal Service
■Delivery Day
2 weeks to a month depending on your location.
Paid Shipping (with tracking)
■Shipping Courier
Yamato Transport TA-Q-BIN
■Delivery Day
1-2 weeks depending on your location.
■Price
$10
Expedited Shipping (EMS) (*Currently not available to most countries around the world )
■Shipping Courier
Japan Postal Service
■Delivery Day
Asia 2-7 days, Oceania 3-6 days, North America 4-7 days, Middle East 5-9 days, Europe 2-6 days, South America 4-5 days, Africa 3-6 days
■Price
$15
Domestic
Free Shipping
■Shipping Courier
Japan Postal Service (Letter Pack) or (U-Pack)
■Delivery Day
1-3 days after payment confirmation
Payment & Refund
■PayPal
Any fees charged by PayPal will be at the customer's expense.
■Credit Card
We accept 「VISA」「MASTER CARD」
■Return / Refund Policy
When you request a return, please contact info@rinnebags.com and specify whether you would like a refund or an exchange within 5 days from the day you received your purchased product.
Items can be returned if the merchandise is in the exact condition in which it was shipped.The customer is responsible for the return shipping cost(it must be with a tracking number) and customs duties. Once the item is received, the cost of the bag will be refunded. You will receive an email from Rinnebags to confirm that the bag has been received and your refund has been processed.